Customer Service Representative

Kforce has a client in Baltimore, MD seeking a Customer Service Representative. This role involves answering incoming phone calls professionally, identifying caller needs, and routing calls to the correct department. The representative will maintain a positive attitude, provide basic company information, and keep accurate records. Collaboration with team members is essential to ensure smooth communication flow, adhering to company policies for call handling and customer interaction. The position requires strong communication, organizational skills, and proficiency with phone systems and basic computer applications to effectively support customer inquiries and maintain operational efficiency.

Must Have

• Answer incoming phone calls in a courteous and professional manner
• Identify caller needs and route calls to the correct department or staff member
• Maintain a positive and helpful attitude while assisting callers
• Provide basic information about the company when appropriate
• Keep accurate records of calls and messages as needed
• Collaborate with team members to ensure smooth communication flow
• Follow company policies and procedures for call handling and customer interaction
• High School diploma/GED or equivalent
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Proficiency with phone systems and basic computer applications

Good to Have

• Previous experience in a customer service or receptionist role preferred

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on a Service Contract Act project)

Key Responsibilities:

• Answer incoming phone calls in a courteous and professional manner
• Identify caller needs and route calls to the correct department or staff member
• Maintain a positive and helpful attitude while assisting callers
• Provide basic information about the company when appropriate
• Keep accurate records of calls and messages as needed
• Collaborate with team members to ensure smooth communication flow
• Follow company policies and procedures for call handling and customer interaction

Requirements

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• High School diploma/GED or equivalent; Additional customer service training is a plus
• Previous experience in a customer service or receptionist role preferred
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Proficiency with phone systems and basic computer applications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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